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Refund Policy

The present Refund Policy is part of 3S Cloud Render Farm’s Terms of Service.

In order to ensure the customers’ benefits, 3S Cloud Render Farm commits to refund you with rendering credits for eligible cases.

1. To place a refund for rendering jobs on 3S Cloud Render Farm (“3S” or “we” or “our” or “us”), you would need to contact us via email at hello@3sfarm.io or the chatbox on our websites.

Please have your username available and provide a reason for your request in order to speed up your refund process.

2. If there are any refund requests for a rendering job on 3S Cloud Render Farm, our technical team will investigate the issues and their original cause then will help you resolve them.

3. Please follow the following instances to see what 3S Cloud Render Farm will consider eligible for refunds by the value of rendering credits that it took to render:

  • A job has failed due to our system’s error.
  • An incorrect frame caused by our system’s error.
  • An error in the calculation and deduction of credits due to our system’s error.

Last update: 2 February 2021

If you have any questions, do not hesitate to contact us. We are happy to talk to you.